Contact Us
We're here to help
Have a question about your order, a product, or our policies? Reach out to us — real people respond, not bots. We're always happy to help.
How to reach us
Choose the channel that works best for you. We typically respond within a few hours during support hours.
Quick questions? Chat with us on WhatsApp for the fastest response.
+91 70506 76597Support Hours
Our team is available to assist you during the following hours.
Mon – Sat · 10 AM – 7 PMCommon reasons to contact us
Not sure if your question fits? Reach out anyway — if we can't answer, we'll point you to someone who can.
Order Status & Tracking
Want to know where your order is? Share your order number and we'll send you the real-time tracking link via WhatsApp or email.
Quality Issues & Replacements
Received a damaged or stale product? We offer full replacement or refund. Just email us within 24 hours of delivery with photos.
Payment & Refund Queries
Payment failed but amount deducted? Waiting for a refund? Share your transaction details and we'll resolve it within 24–48 hours.
Product Questions
Need more details about ingredients, allergens, shelf life, or which variant to choose? Just ask and we'll help you decide.
Bulk & Corporate Orders
Looking to order in bulk for festivals, gifting, events, or corporate purposes? Email us with your requirements and we'll share a custom quote.
What you can expect from us
Every interaction with Apna Swad carries the same care we put into our food. Here's what we promise.
Fast Response
Email replies within 12–24 hours. We don't leave you hanging, ever.
Honest Communication
If there's a delay or issue, we tell you upfront. No runaround, just honest updates.
Resolution Guaranteed
Every issue gets resolved. If we can't fix it, we refund you. Your satisfaction is our priority.
Still have questions? Drop us a line
We usually reply faster than you'd expect.